Privacy Policy of BarokTech

At BarokTech, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how BarokTech ("we," "us," "our," or "BarokTech") collects, uses, stores, protects, and discloses information when you visit our website, use our services, purchase our products, or interact with us through our digital platforms.

BarokTech is a technology and digital solutions company based in Ethiopia, serving businesses, organizations, and individuals locally and internationally. Our services include website design and development, custom software development, mobile applications, ERP and business management systems, digital marketing, branding, graphic design, web hosting, digital products, data management, analytics, and related technology solutions.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. Your use of our services is also subject to our Terms and Conditions.

This Privacy Policy may be updated periodically to reflect changes in our services, business practices, legal requirements, or privacy standards.

1. Information We Collect

We collect information that you voluntarily provide to us, information generated automatically when you use our website, and information obtained from third-party platforms when you authorize us to access it.

1.1 Information You Provide Directly

When you contact us, request a quotation, register for an account, subscribe to our newsletter, purchase a service, submit a support request, or interact with our website, we may collect information such as:

Full name.
Company or organization name.
Email address.
Telephone number.
Business address or project location.
Account username and password.
Billing and payment-related information.
Service requirements, project details, and inquiries.
Information submitted through contact forms, quotation forms, or support requests.
Any other information you voluntarily provide to us.

You may browse certain sections of our website without creating an account or directly submitting personal information.

1.2 Account Registration and Authentication

If you create an account on our website or one of our digital platforms, we may collect the information required to establish and manage your account.

If you choose to register or sign in using a third-party authentication provider, such as Google or another supported service, we may receive certain information that you authorize that provider to share with us, such as your name, email address, and profile information.

We do not request or collect your third-party account password through such authentication services.

1.3 Information You Provide Through Our Services

Depending on the services you use, we may collect information contained in materials you submit, upload, create, or manage through our platforms.

This may include:

Website content and business information.
Images, logos, documents, and media files.
Product and service information.
Customer inquiries and communication records.
Business records entered into management systems.
Information submitted through digital business cards or digital menus.
Other content necessary to provide the services you request.

You are responsible for ensuring that you have the necessary rights and permissions to submit personal information belonging to other individuals.

1.4 Information Collected Automatically

When you visit our website or use our services, certain information may be collected automatically, including:

IP address.
Browser type and version.
Device type and operating system.
Pages visited and links clicked.
Date and time of access.
Referring website or source.
General location information derived from technical data.
Website usage patterns and interaction data.
Technical information relating to performance, errors, and security.

We use this information to maintain website functionality, improve performance, understand visitor behavior, detect security threats, and enhance user experience.

1.5 Cookies and Similar Technologies

We use cookies and similar technologies to help our website function properly and improve your browsing experience.

Cookies are small data files stored on your device through your web browser. They allow websites to recognize your browser and remember certain information.

We may use cookies to:

Maintain login sessions.
Remember user preferences.
Improve website navigation and functionality.
Understand website traffic and usage.
Analyze performance and visitor interactions.
Support marketing and advertising activities where applicable.
Improve our services and digital platforms.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some website features.

Third-party service providers may also use cookies or similar technologies in connection with analytics, advertising, authentication, or other services integrated into our website.

2. How We Use Your Information

BarokTech may use the information we collect for the following purposes:

2.1 To Provide and Manage Our Services

We use your information to:

Deliver the products and services you request.
Create and manage user accounts.
Process service orders and quotations.
Provide website hosting and technical support.
Develop, configure, and maintain software solutions.
Communicate with you regarding your projects.
Process payments and manage business transactions.
Fulfill contractual and service obligations.

2.2 To Improve Our Website and Services

We analyze relevant information and feedback to:

Improve our website's usability and functionality.
Enhance product performance and reliability.
Develop new products and services.
Understand customer needs.
Identify technical problems.
Improve customer satisfaction.

2.3 To Communicate With You

We may use your contact information to:

Respond to inquiries and requests.
Send service-related notifications.
Provide technical support.
Communicate about projects, payments, and account activities.
Notify you about important changes to our services or policies.
Send newsletters and business updates where permitted.

2.4 Marketing and Promotional Communications

With your permission where required by applicable law, we may send you information about:

New products and digital solutions.
Service updates and special offers.
Company announcements.
Educational content and industry insights.
Marketing campaigns and promotional activities.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the communication or contacting us directly.

2.5 Security, Fraud Prevention, and Legal Compliance

We may use information to:

Protect our website, systems, and users.
Detect and prevent fraud, abuse, and unauthorized access.
Investigate security incidents.
Enforce our Terms and Conditions.
Comply with applicable laws and legal obligations.
Protect the rights, property, and safety of BarokTech and others.

3. How We Share Your Information

BarokTech does not sell your personal information to third parties.

We may share information in the following circumstances:

3.1 Service Providers and Business Partners

We may share relevant information with trusted third-party service providers who assist us in operating our business, including providers of:

Web hosting and infrastructure.
Email delivery and communication.
Payment processing.
Website analytics.
Cloud storage and technical services.
Customer support systems.
Security and fraud prevention.
Marketing and advertising services.

These service providers may process information only as necessary to provide their services to us, subject to applicable agreements and legal requirements.

3.2 Business Transfers

If BarokTech is involved in a merger, acquisition, restructuring, financing, sale of assets, or transfer of ownership, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

3.3 Legal Requirements and Protection of Rights

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with a valid legal obligation, court order, or lawful government request.
Enforce our agreements and policies.
Investigate fraud or illegal activity.
Protect the rights, property, or safety of BarokTech, our users, or others.
Respond to an emergency involving a serious threat to life or physical safety.

3.4 Aggregated and Non-Personal Information

We may use or share aggregated, anonymized, or otherwise de-identified information for business analysis, marketing, research, reporting, and service improvement, provided that the information cannot reasonably be used to identify you.

4. How We Protect Your Information

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Depending on the nature of the information and service, these safeguards may include:

Access controls and restricted permissions.
Secure authentication practices.
Encryption where appropriate.
Security monitoring and system maintenance.
Data backups and recovery procedures.
Technical safeguards for hosted services.
Confidentiality obligations for authorized personnel and service providers.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

Providing requested services.
Maintaining business and financial records.
Resolving disputes.
Enforcing agreements.
Meeting legal, regulatory, and security obligations.

The retention period may vary depending on the type of information, the nature of the service, and applicable legal requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable obligations and legitimate business requirements.

6. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal exceptions.
Withdraw consent where processing is based on consent.
Opt out of marketing communications.
Request information about how your personal information is used.
Object to or restrict certain processing activities where legally applicable.

To exercise any applicable rights, please contact us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests.

7. Account Deletion and Information Removal

If you have an account with BarokTech or one of our digital platforms, you may request account closure or deletion where this functionality is available.

Please note that deleting an account does not necessarily result in the immediate deletion of all information associated with it.

Certain information may be retained when necessary for:

Legal and regulatory compliance.
Accounting and financial records.
Fraud prevention and security.
Resolving disputes.
Enforcing contractual obligations.
Protecting our legitimate business interests.

Content that you have published publicly through a service may remain visible if it has been shared, copied, or retained by other users, or where removal is not technically or legally required.

8. Third-Party Services and Links

Our website and services may contain links to third-party websites, applications, payment providers, social media platforms, or other external services.

These third parties operate under their own privacy policies and terms of use. BarokTech does not control and is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any external services you access through our website.

9. Advertising, Analytics, and Tracking Technologies

We may use third-party analytics and advertising services to understand website traffic, measure campaign performance, and improve the relevance of promotional content.

These services may collect information about your interactions with our website through cookies, pixels, tags, or similar technologies, subject to their respective privacy policies and applicable legal requirements.

Where applicable, you may manage certain advertising preferences through your browser, device settings, or the relevant third-party service.

BarokTech does not sell your personal information to advertisers.

10. International Data Transfers

BarokTech serves customers locally and internationally. Some of our service providers, hosting infrastructure, technology partners, or business operations may be located in countries outside your country of residence.

As a result, your information may be processed or stored in other jurisdictions that may have different data protection laws.

Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information are handled in accordance with applicable legal requirements.

11. Children's Privacy

Our website and services are not directed toward children under the age of 13 unless expressly stated otherwise.

We do not knowingly collect personal information from children under 13 without appropriate authorization where required by law.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can investigate and take appropriate action.

Where local law establishes a higher minimum age or additional requirements, those requirements may apply.

12. Online Privacy Policy Only

This Privacy Policy applies to information collected through the BarokTech website, digital platforms, online services, and electronic communications covered by this policy.

It does not automatically apply to information collected through offline interactions unless specifically stated or otherwise required by applicable law.

13. Changes to This Privacy Policy

BarokTech reserves the right to update or modify this Privacy Policy from time to time.

When we make changes, we will update the "Effective Date" displayed at the beginning of this policy. Where appropriate, we may also notify users through our website, email, or other communication channels.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Terms and Conditions

Your use of the BarokTech website and services is also governed by our Terms and Conditions.

Please review our Terms and Conditions for information regarding service usage, disclaimers, responsibilities, limitations of liability, and other applicable provisions.

Terms and Conditions: https://www.baroktech.com/legal/terms

15. Your Consent

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires consent for specific processing activities, we will seek that consent through appropriate means.

You may withdraw consent for processing activities based on consent by contacting us, subject to legal and contractual limitations.

16. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way BarokTech handles personal information, please contact us using the details below.

BarokTech

Website: https://www.baroktech.com

Office Address:

Tsion Building, 6th Floor, Office No. 605
Summit Feyelbet
Addis Ababa, Ethiopia

Phone Numbers:

+251 912 822 600
+251 919 280 128

Email Addresses:

General Inquiries: talk@baroktech.com
Information: info@baroktech.com
Technical Support: support@baroktech.com

Support Request:
https://baroktech.com/support-request

We will make reasonable efforts to review and respond to privacy-related inquiries within an appropriate timeframe.

This Privacy Policy was last updated on September 19, 2026.

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